Termos e condições
Documento oficial, publicado em inglês. Rege as compras, os pedidos e as retiradas de mercadoria da Phonix.
At Phonix, we value transparency and professionalism in every transaction. These General Terms and Conditions outline the policies that govern all purchases, orders, and product collections from Phonix. By placing an order with us, you acknowledge and agree to the terms below.
1.Product Warranty and Responsibility
- All products sold by Phonix are covered exclusively by the manufacturer’s limited warranty.
- Phonix does not provide direct warranty or repair services. Any warranty claims must be directed to the manufacturer.
- While every effort is made to ensure accuracy, Phonix is not responsible for typographical or clerical errors on product listings, invoices, or communications.
- Phonix guarantees that the correct part number and model will be shipped as ordered. However, it is the customer’s responsibility to verify all product specifications directly with the manufacturer prior to purchase.
2.Cargo Inspection and Claims
- Upon receipt of merchandise, any visible damage to the packaging must be noted on the delivery receipt before signing for acceptance.
- If no such notes or remarks are made at the time of delivery, no insurance claim will be filed, and Phonix will not be liable for damages discovered after acceptance.
3.Orders
3.1Order Submission
- All orders must be made official through a signed Purchase Order (PO).
- Once the order has been invoiced, a notification will be sent—by letter and/or email—authorizing the customer to collect the merchandise.
3.2Payment Terms for Cash Orders
- The maximum payment period for cash orders is 72 business hours from the date of invoice.
- After that period, customers may request an extension of up to 7 additional business days by paying a 10% advance of the total order amount.
- The 10% advance payment must be received within 24 business hours following the expiration of the initial 72-hour period; otherwise, the order will be automatically cancelled.
- If the remaining 90% balance is not paid within 7 business days after the advance payment, the order will also be cancelled.
3.3Restocking Fee for Cancelled Orders
- For all cancelled orders, an 8% Restocking Fee (based on the total order value) will be invoiced as a penalty.
- In the case of advance payments, this fee will be deducted from the amount paid, and any remaining balance will be refunded.
- Customers with outstanding penalties or cancelled orders will have their accounts suspended, preventing further purchases or access to the online platform.
3.4Credit Orders
- Customers with approved credit must have their accounts in good standing before placing a new order.
- If the credit limit does not cover the full order amount, the customer must release credit by paying existing outstanding balances.
- Orders that exceed the approved credit limit will not be processed until sufficient credit is available.
4.Pick-Up Policy
4.1Conditions for Pick-Up
- For cash purchases, the total order amount must be fully paid before pick-up authorization.
- For credit purchases, the customer must be current on all payments, and the order must not exceed the available credit limit.
- If a prior order is still pending payment or credit approval, no new orders will be processed or delivered until the pending order is completed—even if new orders have already been paid.
4.2Pick-Up Deadlines
- Customers must collect their merchandise within a maximum of 10 business days from the invoice or authorization date.
- After this period, the order will be cancelled, and an 8% Restocking Fee will be applied. The account will be temporarily suspended from making new purchases or accessing the platform.
4.3Warehouse Collection Window
- Once the Warehouse marks an order as “Ready for Pick-Up”, the customer must collect it within 72 hours (3 business days).
- After that period, a storage fee of USD $30.00 per day will be charged.
5.Compliance and Enforcement
Phonix USA reserves the right to:
- Refuse processing of new orders for customers with unpaid invoices, overdue balances, or pending penalties.
- Modify these terms at any time, with prior publication on the official website.
- Enforce collection or penalty actions in accordance with the terms established herein.
6.Contact Information
For questions or clarifications regarding these Terms and Conditions, please contact our Sales Administration team:
Phonix USA
- Endereço
- 10891 NW 17th St #135 Sweetwater, FL 33172-2053, USA
Phonix DUBAI
- Endereço
- 5EA 118-11 at Dubai Airport Free Zone (DAFZA), UAE