Support
Browse the most frequently asked questions about how our B2B platforms work, orders, payments, deliveries and sales support. For any other request, our team is available to help you.
Frequently asked questions
+Does PHONIX sell to the public?
No. PHONIX is a B2B platform specialized in technology and computing products. We primarily serve resellers, retailers, integrators and companies looking for technology products for their businesses.
+What kind of products does PHONIX distribute?
PHONIX is specialized in technology and computing products, including laptops, desktops, workstations, servers, monitors, components, peripherals, accessories, gaming products, networking, printing and other technology solutions.
+Do you offer credit lines?
Yes. PHONIX has credit options for B2B clients that meet the established requirements and conditions. To learn about availability and the conditions applicable to your company, you can contact our sales team.
+Where does PHONIX operate from?
PHONIX has presence in the United States, Dubai, Peru and Colombia, serving clients and operations internationally. Availability and dispatch modality may vary by market and requested product.
+How can I access B2B pricing?
You can register on the PHONIX B2B platform for your market or contact our sales team directly to request information about prices and conditions for companies.
+What brands does PHONIX distribute?
We work with recognized international technology and computing brands, including HP, Lenovo, Dell, ASUS, Acer, Apple and Samsung, plus other brands available by market and product category.
+Does PHONIX sell new and refurbished products?
Yes. PHONIX sells new products and also refurbished products, depending on the availability of each category and market. The product condition is indicated in the information for each listing.
+What is the minimum order?
The minimum order (MOQ, Minimum Order Quantity) is defined per product and is indicated directly in the product information on our platform. Minimum quantities may vary by product and its commercial conditions.
+In which countries does PHONIX operate?
PHONIX has operations and presence in the United States, Peru, Colombia and Dubai, with international commercial reach.
+How can I contact the PHONIX team?
You can use our contact form or the service channels available on the website. Our team will guide you according to your company's product, market and requirement.
Need more help?
Tell us what you need to buy or manage and our sales team will guide you on the right platform, products and process.
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